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SHIPPING

WHERE DO YOU SHIP?
WE SHIP WORLDWIDE.

HOW MUCH IS SHIPPING?
FOR TWO OR MORE PAIRS, INTERNATIONAL SHIPPING IS FREE. FOR ONE PAIR, WE HAVE A FLAT FEE OF 25 SEK.

WHEN WILL MY ORDER ARRIVE?
FOR SWEDISH CUSTOMERS, ORDERS ARRIVE WITHIN 3-4 WORKING DAYS. FOR EU CUSTOMERS, ORDERS ARRIVE WITHIN 4-6 DAYS. FOR ALL OTHER COUNTRIES, PLEASE ALLOW 5-8 DAYS TO ARRIVE.

CAN I TRACK MY ORDER?
PLEASE CONTACT US WITH YOUR ORDER NUMBER IF YOU REQUIRE A TRACKING NUMBER

SHOPPING
WHAT IF I HAVE TO CANCEL MY ORDER?
IF WE HAVEN'T SENT OUT YOUR ORDER YET, WE CAN REFUND THE FULL AMOUNT. IF IT HAS ALREADY BEEN DISPATCHED, YOU NEED TO SEND IT BACK TO US AND WE'LL REFUND YOU THE FULL AMOUNT MINUS THE SHIPPING CHARGE.

HOW CAN I PAY?
WE TAKE CREDIT CARD, PAYPAL AND FOR SWEDISH CUSTOMERS WE ACCEPT KLARNA. IF THERE'S A PROBLEM WITH PAYMENT PLEASE CONTACT US!

WHAT IS YOUR RETURN POLICY?
YOU CAN RETURN YOUR STOCKINGS UNOPENED AND UNDAMAGED TO US WITHIN 30 DAYS FOR A FULL REFUND. WE CANNOT RETURN POSTAGE COSTS, UNLESS THE PRODUCT IS DAMAGED UPON DELIVERY. PLEASE EMAIL US INFO@SWEDISHSTOCKINGS.COM TO ORGANISE A RETURN AND REFER TO OUR RETURN POLICY FOR MORE DETAILS.

RETURNS

WE ARE HAPPY TO REFUND OR EXCHANGE YOUR ORDER WITHIN 30 DAYS OF PURCHASE, AS LONG AS IT IS UNOPENED AND UNDAMAGED. WE CANNOT REFUND POSTAGE COSTS. ONCE WE RECEIVE YOUR RETURN WE WILL REFUND YOUR ACCOUNT WHICH YOU PAID WITH (EXCLUDING POSTAGE COSTS).

IF YOU RECEIVE YOUR ORDER AND YOU FIND IT IS DAMAGED, PLEASE CONTACT US FOR A RETURN AND REPLACEMENT OF YOUR ITEM. WE WILL REFUND YOU YOUR POSTAGE COSTS TO GET YOUR ORDER BACK TO US!

TO ORGANIZE A RETURN, PLEASE CONTACT US AT INFO@SWEDISHSTOCKINGS.COM. WE CAN ONLY ORGANIZE A RETURN OR REFUND WITH THE PERSON WHO PLACED THE ORDER. IF YOU RECEIVED YOUR STOCKINGS AS A GIFT, KINDLY ASK THE PERSON WHO ORDERED THEM TO CONTACT US.

ONCE WE RECEIVE YOUR RETURN INFORMATION, PLEASE SEND YOUR ORDER TO:

SWEDISH STOCKINGS RETURNS

BIRGER JARLSGATAN 34

STOCKHOLM 11429

SWEDEN

ONCE WE RECEIVE YOUR RETURN AND IF IT’S UNDAMAGED AN UNOPENED WE WILL SEND YOU AN EXCHANGE NOTIFICATION, OR REFUND YOUR ACCOUNT (MINUS SHIPPING COSTS). IF THEY ARE DAMAGED, WE WILL SEND A REPLACEMENT AND REFUND YOUR SHIPPING COSTS TO YOUR ACCOUNT WHICH YOU MADE THE ORDER WITH.

LATE OR MISSING RETURNS OR REFUNDS:

WE RECOMMEND SENDING YOUR ORDER BACK TO US USING A TRACKING SERVICE AS WE CANNOT TAKE RESPONSIBILITY FOR ITEMS THAT GO MISSING IN THE MAIL. IF YOUR REFUND HASN’T BEEN RECEIVED IN YOUR ACCOUNT WITHIN 7 DAYS OF US NOTIFYING YOU THAT WE HAVE PROCESSED IT, PLEASE CONTACT YOUR BANK AS THERE IS OFTEN SOME PROCESSING TIME. IF YOU STILL HAVEN’T RECEIVED IT WITHIN 3 DAYS, PLEASE CONTACT US AT INFO@SWEDISHSTOCKINGS.COM

GIFT CARDS ARE NON-RETURNABLE.

SALE ITEMS ARE NON-RETURNABLE.